Refund policy

1. The Art of Hand-Forged ๐Ÿ‘‹ Each YangFlame piece is individually hand-forged. Slight variations, unique hammer marks, or oxidation textures are natural signatures of our artisanal process and are not considered manufacturing defects.

2. Regional Compliance (EU Statutory Rights) ๐Ÿ‡ช๐Ÿ‡บ In compliance with European Union consumer protection regulations, customers residing within the EU have the statutory right to withdraw from their purchase within 14 days of delivery without providing a reason.

  • To qualify, the item must be returned in its original, unworn condition with the tamper-evident tag intact.
  • Please note that the customer is responsible for all return shipping costs.

3. Global Quality Assurance ๐Ÿ›ก๏ธ We stand by the quality of our craftsmanship. For all orders (global):

  • Defective Items: If you receive a defective item, please notify us within 14 days of delivery with an unboxing video and clear photos of the defect. We will prioritize a resolution for any verified manufacturing issues.
  • Change of Mind: For non-EU customers, please note that we do not accept returns for change of mind or sizing issues. We encourage you to review our product descriptions and sizing guides carefully before purchasing.

4. International Solutions ๐ŸŒ Due to the high cost of international shipping, we prioritize the following to provide the best service:

  • Partial Refund: For minor issues, we offer a 20%โ€“30% partial refund as compensation, allowing you to keep the item and avoid the complexity and cost of return shipping.
  • Returns: Should a return be required, international return shipping is the customer's responsibility. Items must be returned with the original tamper-evident tag intact. Returns will not be accepted if the tag is removed or the item shows signs of use.

5. Note on Taxes In the event of a return, please be aware that duties and VAT prepaid through our logistics carrier are non-refundable, as these costs are paid directly to customs authorities upon import.